Learning Outcomes:
THE SAGA OF THE TIFFIN CARRIERS
These are the individuals who operate the tiffin delivery system.
They are known for their distinctive white Gandhi caps (topes) and their dedication to delivering lunches with precision.
The System:
The dabbawalas collect packed lunches (tiffin boxes) from homes and restaurants, sort them based on a unique coding system, and deliver them to workplaces.
They then collect the empty tiffin boxes and return them to their original locations.
Efficiency and Reliability:
Despite using minimal technology, the dabbawala system is renowned for its high efficiency and reliability.
Their error rate is incredibly low, a feat that has been studied by management experts.
Mumbai's Lifeline:
The dabbawalas are an integral part of Mumbai's daily life, playing a crucial role in ensuring that workers can enjoy home-cooked meals during their lunch break.
Assessment Questions
1. What is the title of the travel article?
2. Who are the authors?
3. Who is a Dabbawala?
4. Which city is known as the ‘Big Apple of India’?
👉🏽 https://youtu.be/wALtKsVSVMc?feature=shared
